💰 Billing

Disclaimer

This page serves informational purpose only. It should not be legally binding and you may refer to your individual offer, contract or to our Terms of Service (AGB/TOS).

Billing Cycles

All our services follow a month-to-month billing cycle by default; we do not offer lifetime subscriptions.

Invoices are generated 14 days before the current period ends, although payment is not strictly due until the due date of an invoice is reached. We still recommend settling invoices promptly for peace of mind.

We also offer an on-demand toggle which you may enable to automatically pay invoices as soon as they are generated (14 days before the service expires).

This does not apply to customers with separate agreements or to customers using our Game Shield on a prepaid Basis.

Refer to our Terms of Service (AGB/TOS) for certain and legal-binding information on billing cycles and similar.

Payment Methods

We provide automated payment options through PayPal and credit cards (Stripe) for consumers. Please allow some minutes for invoice verification — if your invoice remains unpaid after a few hours, open a ticket on our help desk.

Invoicing

In order to generate an invoice, we require all your personal (for consumers) or business (for business customers) data to be valid.

You may fill them out under the Profile tab in our panel, or if you accidentally mistyped something and want to change it or your details changed, you may open a ticket under our help desk for us to clear the details for you.

VAT (taxes)

For consumers:

The tax percentage that needs to be charged gets calculated automatically depending on the billing country chosen. Prices for Consumer products are shown as Gross prices (so including applicable VAT).

Should you inquire for a Business-only product (such as the On Premise or Out-of-Line Shield) or receive any other offer from our team, VAT is generally excluded in such communications and net prices are communicated only.

For businesses:

If you are a company and have a valid European VAT ID, adding it under the VAT ID box of the Profile tab in the panel allows us to apply reverse tax charge, thus we do not charge you VAT directly.

We operate on Reverse-charge basis for any non-German company. You are obligated to take care of VAT.

Please note that the VAT validation via the EU's VIES might take a couple of minutes to a few hours since it depends on external APIs. If you are certain the VAT ID is valid and it has not been verified or you are stuck in the verification process, please open a ticket under our help desk.

🧾 Your case may be different

Tax treatment depends on your country, whether you buy as a consumer or a business, and the product itself, so the above is a general overview rather than tax advice. Please do not rely on it alone — check your invoice and, if anything is unclear for your situation, ask your tax advisor or your local tax authority.